1
Outbound calls are not showing on the call center reports
- Open
- Subscribe
|
N |
nrincon |
At the moment, call center supervisors can only access and listen to inbound call recordings made by their agents. However, they are unable to listen to outbound call recordings, even though these calls are listed in the call logs.
Our client is requesting that supervisors be granted full access to both inbound and outbound call recordings made by their assigned agents. This functionality is critical for quality assurance and performance monitoring purposes.
Please let us know if this change can be implemented, and if so, what configuration or permission updates are required.