Call Center - Add Columns to Queue Report
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ebarrios |
Currently, the report generated via Call Center > Reports > Agent Stats includes several key metrics that are missing from the column dropdown menu in the standard UI table (where agent performance numbers are listed).
Specifically, we need the following columns to be made available in the UI view:
-Outbound Calls Today
-Outbound Talk Time
-Inbound Calls Today
-Inbound Talk Time
These metrics are already calculated and available in the daily generated reports, but the client requires them to be visible directly within the portal’s table for real-time operational monitoring. Having this data accessible via the UI is crucial for the client's daily operations.
